Returns & Support

Returns & Support

Because Phaenora sells personal-care ritual tools, we do not accept standard returns on items that have been used or are no longer in their original condition.

If there is a problem with your order

• Contact us as soon as possible with your order number
• Shipping issues, missing items, or damage should be reported promptly after delivery
• If we made an error, we will review the order and make it right

Refund or replacement eligibility

• Incorrect items sent by us
• Products damaged in transit and reported promptly
• Orders canceled before shipment is processed

Not eligible

• Used items returned for preference-based reasons
• Packages reported after an unreasonable delay
• Orders delivered correctly to the address provided at checkout

If you have a question before ordering, contact us first so we can make sure the ritual is the right fit.